< Privacy Policy

Privacy Policy

Please read this Privacy Policy carefully. By using this site, you are agreeing to your personal information being handled in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this site.

This Privacy Policy was last updated on 05 March 2015.

1. About this Privacy Policy

1.1 This Privacy Policy applies to the collection of personal information through the Telnames site www.telnames.com (the "Site") and any services, including, but not limited to, domain name registration services and domain name and .tel page hosting services available through the Site (the “Services”). The Site and the Services are governed by additional terms and conditions, therefore please read this Privacy Policy in conjunction with the Terms of Use and the Terms of Sale .

1.2 This Privacy Policy describes how Telnames Limited and its group companies ("Telnames", “we”, “us” or “our”) collect, protect and use the personal information received from the Site and in the course of providing the Services.

1.3 Any changes we may make to our Privacy Policy will be posted on the Site and, where appropriate, may be notified to you by e-mail. If you do not agree to these changes, please do not continue to use the Site or any of the Services.

2. Information we may collect from you

2.1 Telnames collects personal information from visitors to the Site through the use of on-line forms, where you register as a user of the Site and every time you e-mail or otherwise submit your details or your own content to us. We may also ask you to provide personal information if you report a problem with our Site or any of the Services.

2.2 Telnames may collect information about you when you use the Site:

2.2.1 your full name, postal and email address and telephone and fax number (and/or those of any nominated contact you provide to us in relation to your use of any of the Services) and any additional personal information we require or you upload in connection with the provision to you of any of the Services;

2.2.2 your billing and payment details (such as your credit card details) when you request a Service;

2.2.3 a record of any correspondence that you have with us;

2.2.4 records relating to your account with us, including dates and amounts of all payments and refunds; and/or

2.2.5 details of your visits to our Site including, but not limited to, traffic data, location data and other communication data and the resources that you access. We may also collect aggregated statistical data about Site users in general and browsing actions and patterns.

2.3 We will also collect personal information from you when you receive or enquire about a Service and maintain records relating to any domain name application received by us, as well as any domain name registered through, administered, or renewed by us. We need this also for billing and marketing purposes. We also maintain records relating to any other Service(s) that we provide to you. These records may include, but are not limited to, the information required by the registrar of any domain name registered by you using the Site such as:

2.3.1 the original creation date of a domain name registration, renewal, or request for a Service;

2.3.2 the submission date and time of a registration or renewal application, or request for a Service to us and by us to the proper domain registry;

2.3.3 communications (whether in electronic or paper form) constituting submissions, forwarding, modifications, or terminations of a Service and related correspondence between you and us;

2.3.4 the expiration date of a domain name registration; and/or

2.3.5 information regarding all other activity between you and us in relation to your use of a Service.

2.4 You may be able to use domain name registration, .tel page and/or other Services made available to you from the Site to upload your own content, communication or material in accordance with the Terms of Sale. To the extent that such content, communication or material contains the personal information of or relating to any third party, you must have his or her consent (where required by law) prior to uploading such content.

2.5 Although you must provide us with some personal information in order to receive any of our Services, you may use the Site without registering. However, if you choose not to register you may not be able to use the Site to its fullest extent.

3. IP addresses and cookies

3.1 A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the use of cookies and how you can control them at http://www.allaboutcookies.org and http://www.youronlinechoices.com.

3.2 We use session cookies on the Site to identify you when you visit the Site, to keep track of your browsing patterns and to build up a demographic profile. The data we collect from session cookies also helps us to improve our Site and to deliver a better and more personalised service. Session cookies are automatically deleted when you close your browser.

3.3 In addition, our Site uses functionality provided by Google and AddThis, and these third parties also serve cookies through our Site. This enables them to collect information about your use of the Site and to provide services to us, including analytics reporting and targeted advertising. These cookies are persistent cookies and are not automatically deleted when you close your browser. However, the table below provides detailed information about what these cookies do and how you can control them:

Cookie type Purpose Provider More information
Analytics Cookie These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited.

Google, Inc.

Cookie names - _utma, _utmb and _utmz.

To find out more information about Google Analytics cookies, please click here.

To refuse Google Analytics cookies, please click here.
Advertising Cookie Similar to analytics cookies, these cookies collect information about how visitors use our Site to identify visitor preferences. Add This, LLC.

To find out more about Add This cookies, please click here.

To refuse Add This cookies, please click here.


3.4 Most browsers allow you to accept or refuse cookies, or to receive a warning before a cookie is stored on your hard drive. You can choose whether to accept or refuse cookies by setting or amending your browser controls. As the means by which you can do this vary from browser to browser, please refer to your browser's help menu to learn more. However, if you decide to refuse cookies please note that you may be unable to access certain parts of our Site.

3.5 Your IP address is the unique address of your computer or device and which is automatically provided when your web browser requests a webpage. We collect your IP address to enable us to deliver any Services you have requested. We may also use your IP address for the purpose of aggregate statistics reporting.

4. Where we store your personal information

4.1 The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your registration details or account administration. By submitting your personal information, you agree to this transfer, storing and processing. We will take all reasonable steps to protect your data in accordance with this Privacy Policy.

4.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will endeavour to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site or any of the Services; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Uses made of the information

5.1 We use personal information held about you in the following ways:

5.1.1 to ensure that content from our Site is presented in the most effective manner for you and for your computer;

5.1.2 to provide you with and improve Services;

5.1.3 to send you Service-related notices, for example any notices required by law;

5.1.4 to deal with your enquiries and requests, whether about a Service or the Site;

5.1.5 to administer and manage registered user records for a Service and the Site;

5.1.6 to provide aggregate anonymous statistics on Site and Service usage;

5.1.7 to provide you, by email, SMS, post, telephone or other forms of communication, with information about products or services (including, but not limited to, any of the Services) we feel may interest you and/or to allow our carefully selected third party partners to do the same where this is in accordance with your marketing preferences;

5.1.8 to provide you with newsletters to which you have subscribed on the Site; and/or

5.1.9 to notify you about changes to the Site or any of the Services.

5.2 If you choose to subscribe to email newsletters, your email address will be used to send you the information requested. If you do not want us to use your personal information in this way, you can cancel your newsletter subscription at any time. You may unsubscribe from our marketing communications by sending us an email at support@telnames.com or by clicking on the ‘unsubscribe’ link in any email we send.

6. Disclosure of your information

6.1 We may disclose/transfer your personal information to third parties:

6.1.1 in the event that we sell any of our business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets;

6.1.2 if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our Site Terms of Use or Service Terms of Sale; or to protect the rights, property, or safety of Telnames or any third party. This includes exchanging personal information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

6.1.3 where we have engaged those third parties to process personal information on our behalf or to provide a Service on our behalf or where disclosure is necessary for us to provide the Service(s) you have requested;

6.1.4 where your expressed marketing preferences allow us to share your personal information with our selected third party partners so that they can contact you by post, telephone, email, SMS or fax with information about products, services, special offers and events that they think may interest you;

6.1.5 to other organisations, involved in the provision of any Service(s) to you, such as:

(a) the .tel registry, Telnic Limited (further information on Telnic Limited's data processing requirements are set out in the WHOIS policy, available at: http://telnic.org/downloads/Whois_Policy.pdf)

6.1.6 in the context of the administration and operation of our global public database of .tel registrations (“telpages”), which is available at: http://www.telpages.com and is subject to separate legal notices and privacy policy, see: http://www.telpages.com/legal.action.

7. Your rights

7.1 You have the right to ask us not to process your personal information for marketing purposes by contacting us at support@telnames.com. You can exercise this right at any time.

7.2 You also have a right to access the personal information we hold about you (which may be subject to a fee specified by law) and to request that we update or amend any inaccurate details we hold about you. To exercise these rights, please write to us at support@telnames.com.

8. Other websites

8.1 Any domain name and .tel page provided to you by us as part of the Services may contain links to and from the websites of our affiliates or other third parties, including, without limitation, links which allow you to share or follow (such as through “share this” buttons) information on third party social networking websites. We offer this functionality to enable you to generate interest among the members of your social network(s) in the Services, including, without limitation, any domain name and .tel pages, that you are receiving from us.

8.2 We do not endorse or control the policies or practices of any such third party websites and they are not covered by this Privacy Policy. Use of such websites, and any services available through them, will be subject to the privacy policy of the operators of such websites, which will be different from this Privacy Policy.

8.3 If you access such websites, the operators of them may collect personal information from you which will be used in accordance with their privacy policy. In addition, sharing personal or non-personal information with a social networking website may result in that information being collected by its operator and/or being made publicly-available, including, without limitation, through internet search engines.

8.4 We recommend that you read carefully the privacy policy of such websites, to understand their specific privacy and information usage practices, before you use them or any services available through them or otherwise submit any personal information to them.

9. Contact

9.1 The data controller for the Site and the Services is Telnames Ltd. whose address is 16 Charles II Street, London, SW1Y 4NW.

9.2 Questions, comments and requests regarding this Privacy Policy or how we use your personal information are welcomed and should be addressed to support@telnames.com.